1. Q: Can you make customized items? A: Yes. Please provide us the samples or the sketches, then we could assist you! 2. Q: Do customized items charge extra money? A: Yes. Because a new mould is needed to make for the customized item. 3. Q: How can I trust you and your company? A: We have a factory and own physical stores with more than 20 years experience, so we have ability to assume the risk of the products quality. 4. Q: Are your products good quality? A: Absolutely yes. Quality is our culture! We could control and promise every step of the production process. 5. Q: What is your turnaround time? A: Generally two weeks or so. Actually it is according to your order quantity. But we could rush the order if you need urgently. 6. Q: May I have some samples for checking before ordering? A: Yes. Samples are available if freight cost is prepaid. 7. Q: How will you solve when your factory do not have our styles? A:There will be two methods. One is to make a new mould as your design, another is when you need urgently and we do not have enough time to make a new mould, then we could assist you to find the products from other metal factories. 8. Q: Are there any advantages at the product price? A: Yes. We provide competitive factory direct price! Any other questions, please contact us anytime and Welcome to visit our factory. |